Privacy Policy
Last updated:
This Privacy Policy describes how Happy Water USA, Inc. ("Happy Water," "we," "us," or "our") collects, uses, and shares information about you when you visit happywaterusa.com (the "Site"), request a quote or water test, or otherwise interact with us.
1. Information We Collect
Information you give us
When you submit a form, schedule a water test, or contact us, we collect the information you provide, such as your name, email address, phone number, ZIP code or service address, and any details you share about your water concerns.
Information collected automatically
When you use the Site, we automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and the dates/times of your visits. Some of this is collected using cookies and similar technologies. See our Cookie Policy.
2. How We Use Your Information
- To respond to your inquiries and schedule your free water test or consultation;
- To provide, maintain, and improve our products and services;
- To send you appointment confirmations, service updates, and (where you have consented) marketing communications by email, phone, or text message;
- To operate, secure, and improve the Site;
- To comply with legal obligations and enforce our Terms.
3. SMS / Text Messaging
If you provide your phone number and opt in, we may send you recurring text messages related to scheduling, service, and promotions. Consent to receive marketing text messages is not a condition of purchasing any product or service. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for assistance. See the SMS program details in our Terms.
We do not sell or share your mobile opt-in information or phone number with third parties or affiliates for their marketing purposes.
4. How We Share Information
We may share your information with:
- Service providers who perform services on our behalf (e.g., scheduling, CRM, email/SMS delivery, analytics, installation), bound by confidentiality obligations;
- Professional advisors and authorities where required by law, or to protect our rights, safety, or property;
- A successor entity in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information.
5. Your Choices & California Privacy Rights
You may opt out of marketing emails by using the unsubscribe link, and out of marketing texts by replying STOP. Depending on your state of residence (including under the California Consumer Privacy Act, CCPA/CPRA) you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain processing. To exercise these rights, contact us at [email protected]. We will not discriminate against you for exercising these rights.
6. Data Retention & Security
We retain personal information for as long as necessary to fulfill the purposes described in this Policy and to comply with our legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is 100% secure.
7. Children's Privacy
The Site is not directed to children under 16, and we do not knowingly collect personal information from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted to this page, and we will update the "Last updated" date above.
9. Contact Us
Happy Water USA, Inc.
41659 Date St Suite 202, Murrieta, CA 92562
Phone: 951-470-2362
Email: [email protected]